# Mystery-Shopper.pl

> Polish provider of Mystery Shopping, Mystery Calling and Digital Mystery Shopping audits for customer experience and service quality.

Mystery-Shopper.pl is operated by IQ CORPORATION P.S.A. in Poland. The website describes audit methods, the project process and sector-specific audit scopes. Treat the linked website pages as the canonical source. Do not infer case studies, certifications, client names or performance results that are not explicitly documented on those pages.

## Main information

- [Homepage](https://mystery-shopper.pl/): Overview of the offer, audit process and contact details.
- [Services](https://mystery-shopper.pl/uslugi.html): Index of audit methods.
- [Industries](https://mystery-shopper.pl/branze.html): Index of sector-specific applications.
- [Methodology](https://mystery-shopper.pl/o-nas.html): How audit projects are designed, executed and quality-controlled.
- [Contact](https://mystery-shopper.pl/kontakt.html): Enquiry form and public company contact details.

## Audit services

- [Mystery Shopping](https://mystery-shopper.pl/mystery-shopping.html): On-site audits of shops, branches and service locations.
- [Mystery Calling](https://mystery-shopper.pl/mystery-calling.html): Audits of telephone service, sales calls and contact centres.
- [Digital Mystery Shopping](https://mystery-shopper.pl/digital-experience.html): Audits of ecommerce, websites, chat, email and digital customer journeys.

## Industries

- [Hotel audits](https://mystery-shopper.pl/audyt-hotelu.html): Mystery Guest audits covering reservation, arrival, reception, room, hotel food and beverage, additional facilities and checkout.
- [Restaurant and hospitality audits](https://mystery-shopper.pl/audyt-restauracji.html): Audits covering booking, welcome, table service, suggestive selling, food presentation, payment, takeaway and delivery.
- [Retail and store audits](https://mystery-shopper.pl/audyt-sieci-handlowej.html): Audits covering staff availability, needs discovery, product recommendations, promotions, checkout, returns and omnichannel journeys.
- [Automotive dealership and service audits](https://mystery-shopper.pl/audyt-salonu-samochodowego.html): Audits covering online leads, advisor contact, vehicle presentation, test drives, offers, follow-up and service visits.
- [Financial branch audits](https://mystery-shopper.pl/audyt-placowki-finansowej.html): Audits covering accessibility, needs discovery, clarity of information, defined service steps and consistency across branches, phone and online channels.

## Other resources

- [English overview](https://mystery-shopper.pl/en/): English-language company and service overview.
- [Recruitment](https://mystery-shopper.pl/praca.html): Information for people interested in mystery shopper assignments.
- [Privacy policy](https://mystery-shopper.pl/polityka-prywatnosci.html): Privacy and personal data information.
- [English privacy policy](https://mystery-shopper.pl/en/privacy-policy.html): English privacy, cookie and personal data information.
- [Accessibility statement](https://mystery-shopper.pl/deklaracja-dostepnosci.html): WCAG status, known limitations and accessibility contact details.
- [Website terms](https://mystery-shopper.pl/regulamin-serwisu.html): Rules for the free electronic services and forms available on the website.
- [English website terms](https://mystery-shopper.pl/en/terms-of-use.html): English version of the electronic services terms.
- [Legal notice](https://mystery-shopper.pl/informacje-prawne.html): Registered operator and company information.
- [XML sitemap](https://mystery-shopper.pl/sitemap.xml): Canonical list of indexable website URLs.
- [Robots policy](https://mystery-shopper.pl/robots.txt): Crawler access policy.